Tech Reports

Tech Report kmi-99-09 Abstract

Oracles, Bards, and Village Gossips, or, Social Roles and Meta Knowledge Management
Techreport ID: kmi-99-09
Date: 1999
Author(s): Simon Masterton and Stuart Watt

Knowledge management systems are used widely in many different organisations, yet there are few models and theories which can be used to help introduce and apply them successfully. In this paper, we analyse some of the more common problems for knowledge management systems. Using this background, we adapt models and theories from social and organisational psychology and computer supported collaborative work, and discuss a variety of different knowledge management systems in these contexts. We argue that knowledge management systems routinely adopt different social roles within an organisation, and that these social roles can have a major influence on a system's acceptability. With these principles in mind, we draw out some general practical lessons, and a 'character space' framework, which can help to inform the design of future knowledge management systems, so as to minimise the problems of acceptability within a given organisation.

Future Internet

Knowledge
Management Multimedia &
Information Systems Narrative
Hypermedia New Media Systems Semantic Web &
Knowledge Services

Future Internet is...

With over a billion users, today's Internet is arguably the most successful human artifact ever created. The Internet's physical infrastructure, software, and content now play an integral part of the lives of everyone on the planet, whether they interact with it directly or not. Now nearing its fifth decade, the Internet has shown remarkable resilience and flexibility in the face of ever increasing numbers of users, data volume, and changing usage patterns, but faces growing challenges in meetings the needs of our knowledge society. Globally, many major initiatives are underway to address the need for more scientific research, physical infrastructure investment, better education, and better utilisation of the Internet. Within Japan, USA and Europe major new initiatives have begun in the area.

To succeed the Future Internet will need to address a number of cross-cutting challenges including:

Scalability in the face of peer-to-peer traffic, decentralisation, and increased openness

Trust when government, medical, financial, personal data are increasingly trusted to the cloud, and middleware will increasingly use dynamic service selection