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Tech Report kmi-04-09 Abstract


Assisted Electronic Communication in Nursing
Techreport ID: kmi-04-09
Date: 2004
Author(s): Peter Scott, Fiona Brooks, Kevin Quick, Maria Macintyre, Christine Rospopa
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This Assisted Electronic Communication research project explored the potential of information technologies to change communication behaviours and facilitate improvements in health care practice and service delivery. A central concern of this work has been the impact of new technology on communication processes and structures within the nursing professions. To explore this issue, we created, administered and evaluated a core document discussion space system supported by the deployment of a multimedia webcasting system. The technology enabled health care professionals within an acute NHS Trust to contribute to threaded, asynchronous discussions and themed information.
 
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Knowledge Management is...


Knowledge Management
Creating learning organisations hinges on managing knowledge at many levels. Knowledge can be provided by individuals or it can be created as a collective effort of a group working together towards a common goal, it can be situated as "war stories" or it can be generalised as guidelines, it can be described informally as comments in a natural language, pictures and technical drawings or it can be formalised as mathematical formulae and rules, it can be expressed explicitly or it can be tacit, embedded in the work product. The recipient of knowledge - the learner - can be an individual or a work group, professionals, university students, schoolchildren or informal communities of interest.
Our aim is to capture, analyse and organise knowledge, regardless of its origin and form and make it available to the learner when needed presented with the necessary context and in a form supporting the learning processes.