Tech Reports
Tech Report kmi-00-13 Abstract
Using genre to support active participation in learning communities
Techreport ID: kmi-00-13
Date: 2000
Author(s): Trevor Collins, Paul Mulholland and Stuart Watt
Many communities exist that learn and share information either partly or wholly online. These (wholly or partially) on-line communities share messages, documents, and other artefacts that contain useful community knowledge. Members of the community learn through this sharing process, and the growing archive they create forms a valuable learning resource for existing and new members of the community. Two main kinds of approach exist to support community members in accessing resources. The first kind associates each communal artefact with a conceptual structure that represents its meaning. This approach requires high levels of maintenance, especially when the community resource grows at a fast rate. The second uses statistical and text analysis techniques to (semi) automatically derive semantics from the resource. There is increasing evidence that artefacts constructed and shared within a community follow genres revealed in the structure of the artefacts and the terminology used. These implicit genres used in the community are invaluable to members in constructing and interpreting artefacts, but existing tools that support members in locating and classifying resources make little or no use of genre. Our preliminary findings demonstrate the potential of genre-sensitive classification and retrieval tools.
Future Internet
KnowledgeManagementMultimedia &
Information SystemsNarrative
HypermediaNew Media SystemsSemantic Web &
Knowledge ServicesSocial Software
Social Software is...

Interacting with other people not only forms the core of human social and psychological experience, but also lies at the centre of what makes the internet such a rich, powerful and exciting collection of knowledge media. We are especially interested in what happens when such interactions take place on a very large scale -- not only because we work regularly with tens of thousands of distance learners at the Open University, but also because it is evident that being part of a crowd in real life possesses a certain 'buzz' of its own, and poses a natural challenge. Different nuances emerge in different user contexts, so we choose to investigate the contexts of work, learning and play to better understand the trade-offs involved in designing effective large-scale social software for multiple purposes.
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