Tech Reports
Tech Report kmi-01-01 Abstract
Structuring Discourse for Collective Interpretation
Techreport ID: kmi-01-01
Date: 2001
Author(s): Simon Buckingham Shum and Albert M. Selvin
This paper reflects on three examples of a discourse-oriented approach to supporting collective interpretation. By this, we mean activities involving two or more people who are trying to make sense of an issue. The common theme linking the examples is that each mediates interpretive activity via a software environment which structures discourse: participants construct their interpretation within a representational framework which in return provides computational services. As a by-product, this persistent trace of the sensemaking process can serve as a collective memory resource for subsequent reinterpretation. Based on the three examples, we draw attention to specific challenges that discourse-structuring technologies raise, and strategies for tackling them. A generic issue emerging from this work is the design of ontologies (representational schemes) by and for communities of practice.
Future Internet
KnowledgeManagementMultimedia &
Information SystemsNarrative
HypermediaNew Media SystemsSemantic Web &
Knowledge ServicesSocial Software
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Interacting with other people not only forms the core of human social and psychological experience, but also lies at the centre of what makes the internet such a rich, powerful and exciting collection of knowledge media. We are especially interested in what happens when such interactions take place on a very large scale -- not only because we work regularly with tens of thousands of distance learners at the Open University, but also because it is evident that being part of a crowd in real life possesses a certain 'buzz' of its own, and poses a natural challenge. Different nuances emerge in different user contexts, so we choose to investigate the contexts of work, learning and play to better understand the trade-offs involved in designing effective large-scale social software for multiple purposes.
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