Tech Reports
Tech Report kmi-96-14 Abstract
Artificial Societies and Psychological Agents
Techreport ID: kmi-96-14
Date: 1996
Author(s): Stuart Watt
Agents have for a while been a key concept in artificial intelligence, but often all that the word refers to is a computational process or task with a capability for autonomous action, either alone or in an artificial society of similar agents. But the artificial nature of these societies restricts the flexibility of agents to a point where social interaction between people and agents is blocked by significant social and psychological factors not usually considered in artificial intelligence research. This paper argues that to overcome these problems, it will be necessary to return to the study of human psychology and interaction, and to introduce the concept of 'psychological agents.'
Publication(s):
A revised version of this paper is to appear in the British Telecom Technology Journal special issue on Intelligent Agents, Autumn 1996
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Interacting with other people not only forms the core of human social and psychological experience, but also lies at the centre of what makes the internet such a rich, powerful and exciting collection of knowledge media. We are especially interested in what happens when such interactions take place on a very large scale -- not only because we work regularly with tens of thousands of distance learners at the Open University, but also because it is evident that being part of a crowd in real life possesses a certain 'buzz' of its own, and poses a natural challenge. Different nuances emerge in different user contexts, so we choose to investigate the contexts of work, learning and play to better understand the trade-offs involved in designing effective large-scale social software for multiple purposes.
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