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KMi Seminars
On Service Value Networks Composition
This event took place on Monday 27 June 2011 at 11:30

 
Ivan S. Razo-Zapata Free University Amsterdam

In our research we aim at a framework for Service Value Network (SVN) composition. Such framework focuses on business-oriented issues. In this sense, based on the concept of economic reciprocity, we consider a service as an economic activity that offers and requests valuable objects, i.e. the service gives its resources if, and only if, it gets its requested objects. Moreover, since the participants within an SVN are customers and suppliers, our framework helps to analyze the Business to Customer (B2C) and the Business to Business (B2B) value exchanges. Finally, we argue that the future internet of services depends on the availability of service offerings as well as the understanding of issues such as revenue models, service bundling, business relationships among others.

 
KMi Seminars
 

Knowledge Management is...


Knowledge Management
Creating learning organisations hinges on managing knowledge at many levels. Knowledge can be provided by individuals or it can be created as a collective effort of a group working together towards a common goal, it can be situated as "war stories" or it can be generalised as guidelines, it can be described informally as comments in a natural language, pictures and technical drawings or it can be formalised as mathematical formulae and rules, it can be expressed explicitly or it can be tacit, embedded in the work product. The recipient of knowledge - the learner - can be an individual or a work group, professionals, university students, schoolchildren or informal communities of interest.
Our aim is to capture, analyse and organise knowledge, regardless of its origin and form and make it available to the learner when needed presented with the necessary context and in a form supporting the learning processes.