Digital resources in a complex web of perceptions
This event took place on Wednesday 13 October 2004 at 10:00
Dr. Anne Adams University College London Interaction Centre
This presentation provides an overview of several studies into the use of digital resources within the academic and health domains and a wide variety of communities of practice (e.g. computer and media studies, hospital and patient information). The findings present a complex web of issues resulting in users' poor awareness, usage and understanding of technology. A user's frustration with the technology e.g.
"It's like being given a Rolls Royce and only being able to sound the horn"
highlights interactions between social context, system design and implementation procedures.
The findings are viewed in the context of evolutionary and revolutionary approaches to design. The importance of 'communities of practice' and implementation strategies in informing design are also reviewed.
This event took place on Wednesday 13 October 2004 at 10:00
This presentation provides an overview of several studies into the use of digital resources within the academic and health domains and a wide variety of communities of practice (e.g. computer and media studies, hospital and patient information). The findings present a complex web of issues resulting in users' poor awareness, usage and understanding of technology. A user's frustration with the technology e.g.
"It's like being given a Rolls Royce and only being able to sound the horn"
highlights interactions between social context, system design and implementation procedures.
The findings are viewed in the context of evolutionary and revolutionary approaches to design. The importance of 'communities of practice' and implementation strategies in informing design are also reviewed.
Future Internet
KnowledgeManagementMultimedia &
Information SystemsNarrative
HypermediaNew Media SystemsSemantic Web &
Knowledge ServicesSocial Software
Social Software is...
Interacting with other people not only forms the core of human social and psychological experience, but also lies at the centre of what makes the internet such a rich, powerful and exciting collection of knowledge media. We are especially interested in what happens when such interactions take place on a very large scale -- not only because we work regularly with tens of thousands of distance learners at the Open University, but also because it is evident that being part of a crowd in real life possesses a certain 'buzz' of its own, and poses a natural challenge. Different nuances emerge in different user contexts, so we choose to investigate the contexts of work, learning and play to better understand the trade-offs involved in designing effective large-scale social software for multiple purposes.
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