opal project full details

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z all

Champion: John Domingue
Professor of Computer Science

Participant(s):David Bradbury (Library), Ann Davies (Library), Gill Needham (Library), Georgina Payne (Library), Michelle Perrott (Library), Stuart Watt (KMi)

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OPAL

Semantic Web & Knowledge Services

Online Personal Academic Librarian

This project is to help digital libraries provide some level of effective automated help desk support outside office hours. The project will put in place and evaluate the helpfulness of a model autonomous help desk support system, which will recognise frequently asked questions when they are asked

out of office hours, and will provide the enquirer with help immediately it is needed. The project is being run by the Open University Library and the Knowledge Media Institute, in partnership with Birkbeck College and Leicester University.